# Crazytel

> Crazytel is an Australian VoIP and telecommunications provider offering business cloud phone systems (CrazyPBX), SIP trunks, softphones, 1300/1800 inbound numbers, virtual mobile numbers, SMS gateways, virtual fax, and NBN services. No lock-in contracts. ABN 66 629 066 771. Support: 1800 272 998.

Crazytel specialises in enterprise-grade VoIP for Australian businesses and residential customers. Products integrate with most NBN providers and support 3CX, Microsoft Teams, and standard SIP devices.

## Products & Services

- [Homepage](https://crazytel.com.au/): Overview of all Crazytel products and services
- [CrazyPBX Cloud Phone System](https://crazytel.com.au/business/hostedpbx/crazypbx-cloud-phone-system/): Hosted PBX with extensions, IVR, ring groups, call queues
- [Business SIP Trunks](https://crazytel.com.au/business/siptrunks/): SIP trunking for PBX systems and IP phones
- [Hybrid SIP Trunks](https://crazytel.com.au/hybrid-sip-trunks/): SIP trunks with office call handling (hold, transfer, internal, LDAP Phonebook), usable as a trunk or PBX-style workflow with Transcription and Call Insights
- [Hybrid SIP Trunks Pricing](https://crazytel.com.au/hybrid-sip-trunks/pricing/): Hybrid trunk fee $5/month, recording storage $1/GB, optional AI transcription and Call Insights rates (AUD incl. GST)
- [Enterprise SIP Trunks](https://crazytel.com.au/business/siptrunks/enterprise/): High-capacity business SIP trunking
- [Call Centre SIP Trunks](https://crazytel.com.au/business/call-centers/): High-capacity pre-paid trunks for dialers and inbound queues — no channel fees, capital city DIDs from $2/month, AU/NZ/LA POPs
- [3CX SIP Trunks](https://crazytel.com.au/business/siptrunks/3cx/): SIP trunks optimised for 3CX phone systems
- [Crazytel Voice Features](https://crazytel.com.au/voice/): Voicemail, hunt groups, IVR, call queues, call recording
- [Premium Voicemail](https://crazytel.com.au/voice/voicemail/): Business voicemail from $1/month per mailbox, with email alerts included, optional AI transcription, SMS alerts, secure playback and a live inbox
- [Premium Ring Groups](https://crazytel.com.au/ring-groups/): Configurable cloud hunt groups from $1.00/month per group, with optional SMS alerts, transcription, and Call Insights
- [AI Bridge](https://crazytel.com.au/ai-bridge/): Connect managed Crazytel phone numbers to AI voice agents (OpenAI, Vapi, Retell, Grok) from $0.0025/min inbound
- [Crazyphone Softphone](https://crazytel.com.au/crazyphone-softphone/): Official Crazytel softphone for desktop and mobile
- [Starlink Phone](https://crazytel.com.au/starlink/): Australian VoIP for Starlink satellite internet — home from $8/month, business SIP from $0/month
- [1300 & 1800 Numbers](https://crazytel.com.au/numbers/1300-1800/): Australian inbound numbers
- [Virtual Mobile Numbers](https://crazytel.com.au/virtual-mobile-numbers/): Australian virtual mobiles ($7.95/mo, 2-way SMS) and UK virtual mobiles ($9.95/mo, receive SMS)
- [Inbound Numbers](https://crazytel.com.au/inbound/Numbers/): DID and inbound numbers - AU/NZ local, UK landline fixed ($4.95/mo), UK virtual mobile ($9.95/mo, receive SMS), 1300/1800
- [Business SMS Gateway](https://crazytel.com.au/business/sms/): Two-way SMS, bulk messaging, SMS Center
- [Virtual Fax](https://crazytel.com.au/business/virtual-fax/): Fax-to-email service
- [Residential VoIP](https://crazytel.com.au/residential/voiphomephone/): Home phone over NBN
- [Mobile Plans](https://crazytel.com.au/mobile/): Crazytel mobile services
- [International Call Rates](https://crazytel.com.au/international/rates/): International calling pricing
- [Network & Infrastructure](https://crazytel.com.au/network/): Data centres and network details

## Support & Documentation

- [Knowledge Base](https://crazytel.com.au/knowledgebase/): Setup guides, troubleshooting, and FAQs
- [News & Updates](https://crazytel.com.au/news/): Product announcements and company news
- [Full article index](https://crazytel.com.au/llms-full.txt): Complete list of knowledge base articles
- [Contact Us](https://crazytel.com.au/contactus/): Sales and support contact
- [Network Status](https://crazytel.com.au/networkstatus/): Service status and outages
- [Remote Support](https://crazytel.com.au/remote/support/): Remote assistance

## Company

- [About Us](https://crazytel.com.au/aboutus/): Company background
- [Channel Partner Program](https://crazytel.com.au/channel-partner/): Reseller and partner information
- [Legal Documents](https://crazytel.com.au/legal/documents/): Terms, policies, and CIS documents
- [Privacy Policy](https://crazytel.com.au/legal/privacypolicy/)
- [Terms & Conditions](https://crazytel.com.au/legal/termsandconditions/)

## Optional

- [Customer Portal](https://portal.crazytel.com.au/): Account management (login required)
- [Shop](https://crazytel.com.au/shop/): Hardware and accessories